Order before 21:00, shipment starts today
Pay later with Klarna

1. How long does it take for my order to be delivered?
2. How can I trace my order?
3. Can I pick up my order myself?
4. How do I pay at the Off The Pitch webshop?
5. What are the shipping costs?
6. How do I return an article?
7. Warranty
8. Questions/Complaints
9. How do I change my details?

1. How long does it take for my order to be delivered?
Place your order before 21:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service. Delivery time depends on your country. Look up your country at the shipping overview.

2. How can I trace my order?
To trace your order, you will receive a personal Track & Trace-code via e-mail. Click on the link in the e-mail to trace you order. Your order is traceable from the next morning after you placed your order. Your Track & Trace-code will become active when DHL scans your parcel for the first time.

3. Can I pick up my order myself?
No, that is not possible.

4. How do I pay at the Off The Pitch webshop?
Your Off The Pitch order can be securely and easily paid via Adyen. You can pay via iDEAL, MasterCard, Visa and PayPal. Or pay later with Klarna.

Klarna:
Orders with a delivery- and billing address in the Netherlands (no private box) qualify for Klarna. After we receive your order, we will send you an e-mail with the needed information to pay your order afterwards. If you have any questions regarding Klarna, please visit the Klarna website.

5. What are the shipping costs?
Shipping costs vary by country. Check your shipping costs at the shipping costs overview.


6. Can I return an article?
Yes, that is possible. Read our terms and conditions for our return policy.

7. Warranty
All Off The Pitch products are made to the highest quality standards. In the unlikely event that a product is damaged, we will review the damaged article and either replace or repair them free of charge. The warranty covers manufacturing and/or material defects. Normal day-to-day wear and tear is not covered.

Warranty outside the Netherlands:
Products that qualify for warranty but are used outside the Netherlands are able to be returned to the Off The Pitch webshop after consultation. The shipping costs to our warehouse and the return to the customer are borne by the owner of the article.

Please read the full warranty conditions in our return policy.

8. Questions/Complaints?
If you have any questions about our products or your order, please contact our customer service.

9. How do I change my details?
In order to change your details, you need to log in. At the top of the screen you will see a section "Login". Once you have logged in, you can complete your details and/or change your information. All customer data held by Off The Pitch, is used for the sole purpose of providing you with the best service possible. Your information will not be used for other purposes and/or sold to third parties.