Customer Service



Shipping & Delivery

After placing your order, it will be sent to you within 1-3 working days.

Benelux:
Orders up to €59,95 = €4,95
Orders above €59,95 = Free

Europe:
Orders up to €59,95 = €6,95
Orders above €59,95 = Free

Rest of the World
All Orders = €29,95

*Please note our delivery charges do not include import costs that may be due when the package reaches the country of destination.

Delivery:
When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order at UPS.

Returns

If you are not completely satisfied with your Off The Pitch purchase, for any reason, we will offer a full refund within 14 days of purchase. After 14 days, the purchase agreement is a fact.
We’ll refund the purchase price of the returned items back to your account. Please note that shipping costs wont be refunded.

Register Return
Any customer wishing to return goods must register their return first. You can register your return by sending an email to service@off-the-pitch.com and providing the following information:
- Name
- Order number
- Product(s) you wish to return
- Reason for return  

Payment

In the Off The Pitch webshop you can pay with a variety of payment methods.
You can choose from the following options:

- iDEAL (Netherlands)
- PayPal
- eMaestro
- Visa
- Mastercard
- Bancontact/Mister Cash (Belgium) 

Terms & Conditions
Click here to view our Terms & Conditions
 
Updating Account Information
When you want to change or update your account please click here to log in

 Complains & Questions
            If you have any questions about our products or you want to lodge a complaint, please contact our Customer Services department.
            You can reach them Monday through Friday from 10:00 - 17:00 at: +31 (88) 773 64 80, or by email service@off-the-pitch.com.
            We do our best to respond to your questions or complaints with 2 working days.